1. Return eligibility
Items may be returned within 14 days of delivery if they are unworn, unwashed, and in their original condition with tags attached. Certain items such as final sale, personalized, or hygiene-related products may not be eligible for return.
2. Initiating a return
To begin a return, contact our Customer Support team through the Contact page with your order number and reason for return. We will provide instructions and a return authorization.
3. Return timeframe
Once your return is authorized, please ship the item back within 7 days. Returns received after this timeframe may be refused or subject to a restocking fee.
4. Return shipping
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. We recommend using a trackable shipping method to ensure your return arrives safely.
5. Inspection and refunds
When we receive your return, we inspect the item to confirm it meets our return guidelines. Approved returns are refunded to the original payment method within 7 business days.
6. Exchanges
If you would like to exchange an item for a different size or color, please place a new order and return the original item separately according to this policy.
7. Damaged or incorrect items
If your order arrives damaged or incorrect, contact us immediately. We will cover return shipping and help you receive a replacement or refund as quickly as possible.
8. Refund exceptions
Refunds may be denied for items that are returned damaged due to misuse, missing components, or items that are not in resalable condition.
9. Contact
For questions about your return, please contact our Customer Support team through the Contact page. We’re happy to help you complete your return smoothly.